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Introduction

At times, customers may face poor internet connectivity or other technical issues that disrupt their activity on Jiowin Casino. This institution is committed to ensuring a smooth experience and, as far as possible, works to minimise the risks and potential losses to players if their network connection drops.

However, Jiowin Casino cannot control or be held responsible for internet or network outages. To address such situations, the management of Jiowin Casino has put in place a disconnection policy that outlines the key principles and the steps to be followed when interruptions occur.

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Main Policy Points

If players get disconnected from the network during gameplay, they should keep the following rules in mind:

  • If you get disconnected from the network, please log in to your account again at the earliest.
  • Players should be aware of the potential risks of an internet outage and check with their internet service provider (ISP) on the best ways to reduce these risks.
  • If the internet connection drops before the bet is successfully registered, the bet will be treated as invalid.
  • If a bet was placed before the connection dropped, it will remain valid. The outcome will be shown once the user logs back into their account.
  • If the user is unsure whether the bet has been registered, they can get in touch with customer support service.

Rules for Select Games

To ensure the disconnection policy is clear and easy for everyone to understand, Jiowin Casino has set out specific rules for certain games available on the website.

Live Baccarat

Please follow these rules when playing live baccarat:

  • If the internet connection drops before the bet is placed, the bet will be treated as invalid. In such cases, no amount will be debited from the client’s account.
  • If the client successfully placed a bet before the network connection dropped, the bet will be treated as valid. The final amount will be confirmed once the connection is restored.

Live roulette

The following rules apply to betting on live roulette:

  • If your internet connection drops before you complete the registration process, your balance will remain unchanged and the bet will not be counted.
  • If a client places a bet on a number and the company accepts it, the bet remains valid even if the internet connection is interrupted afterwards. The company will recalculate the transaction and credit the exact amount to the client’s profile.

Live Andar Bahar

This game follows two key rules when it comes to network loss:

  • If your internet connection drops before the bet is accepted, it won’t be considered valid. Your balance will remain unchanged.
  • If you placed a bet and your internet connection dropped afterwards, it will still be accepted. The final settlement of the bet will be shown in your account statement.

Online slots

In slots, connection loss is handled under two rules:

  • If you have deposited money but could not start the reel before your internet connection was disconnected, the bet will be treated as invalid and the amount will be refunded.
  • If your connection drops after you’ve activated the reel, the operator will still honour the bet. Once you reconnect, you’ll be able to see the exact bet amount.